Frequently Asked Questions
If you have a query about your order you may find the answer below. Alternatively you can call our customer service team on 0844 579 0001, e-mail us shop@macmillan.org.uk or fill out the contact us form.
Common questions...
- When will my products be delivered?
- How do I return products?
- Do you have a shop?
- I have seen a product but it no longer seems to be in stock
- How do I change my account information?
- Do you deliver outside of the UK?
- Where can I buy Christmas cards on the high street?
- Why should I Gift Aid my donation?
- Where can I find out information about living with cancer?
When will my products be delivered?
We plan to get your goods to you within seven days of receiving your order. Personalised items may take up to 28 days and they’re despatched directly from the supplier. Please note that it’s possible for deliveries to take a little longer at peak times.
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How do I return products?
We’ll refund or exchange any items that are returned to us within 14 days, providing they’re in perfect condition. We ask that you arrange and pay for their return, unless they’re faulty. Please keep your proof of posting. Personalised items cannot be returned.
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Do you have a shop?
No, we do not have any shops but there are lots of ways you can support Macmillan on the high street, see the shop with our partners section for details.
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I have seen a product but it no longer seems to be in stock
If we are out of stock of an item you can see when it will be back in stock on the product page. If we are no longer selling an item then it will be removed from the website.
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How do I change my account information?
If you have registered with us for an account you can change your details by clicking on "log in" on the top right hand section of any page.If you are already logged in, click on my account and amend your details here.
Do you deliver outside of the UK?
We do deliver outside of the UK. Please call our customer service team on 0844 579 0001 for a quote
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Where can I buy Christmas cards on the high street?
You can purchase a selection of our Christmas cards from Cards for Good Causes which have over 300 outlets in the UK, details of which can be found here. There are also a number of high street retailers selling cards on behalf of Macmillan, find out more on our 'shop with our partners' page.
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Why should I Gift Aid my donation?
If you’re a UK taxpayer, please say yes to Gift Aid. For every pound you give Macmillan Cancer Support, we’ll get an extra 25p from HM Revenue & Customs. Now who said the taxman was a scrooge?
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Where can I find out information about living with cancer?
You can find information about cancer on the macmillan website www.macmillan.org.uk or you can call the Macmillan Support Line free on 0800 808 00 00. Lines are open Monday to Friday, 9am-8pm
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