I bought this mug earlier which arrived broken, but on posting a negative review regarding the returns policy, I was contacted by Macmillan and a new mug sent in a polystyrene box. Well done Macmillan for quick and efficient replacement. This mug is lovely, cheerful and bright. Although not instantly recognisable as a Macmillan product, it does have the Macmillan logo written down the side which is a nice touch. The quality of the mug also feels good.
This mug looks lovely, unfortunately, mine arrived with a broken handle. I would return it, but with no prepaid label, the cost of postage would probably be equal to the purchase of another mug. There was no fragile sticker on the box so no indication to the postal staff that something breakable was to be delivered.
Shop team reply: Hi Doreen,
I'm sorry to hear that your mug arrived damaged. If you contact us at firstname.lastname@example.org we can arrange to have another mug sent to you free of charge.
Macmillan Shop Team
Please note that we can only accept orders on-line for delivery within the British Isles and British Forces Post (BFPO) addresses. For information about overseas deliveries, call 0203 640 7550. Macmillan Cancer Support Sales Ltd, a company registered in England and Wales. Company number 934859, registered VAT 668265007. Registered office: 89 Albert Embankment, London SE1 7UQ. Macmillan Cancer Support Sales Ltd is a wholly owned subsidiary company of Macmillan Cancer Support (Registered Charity in England & Wales 261017, Scotland SC039907 and the Isle of Man 604) to which it gives all of its taxable profits.