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Virtual Gifts FAQ



What are Macmillan Gifts?

This is Macmillan's virtual gift site on which you can buy a range of gifts on behalf of a loved one. These gifts have been carefully selected to bring hope and real practical help to people with cancer.


Will my money definitely fund the gift I choose?

All the money you give to Macmillan will be used to fund Macmillan's work. These gifts are examples of the support we provide to people coping with cancer and represent how your money could be used. The money raised through sales of gifts and donations could be used fund Macmillan nurses, run our Support Line and provide information and grants to people with cancer. We will spend money wherever the need is greatest.


What will the gift recipient receive?

You can opt to send your friend or loved one a card through the post or an e-card.




Will my payment details be secure?

All transactions are safe and your personal information is secure. We use the secured SSL system (Secure Socket Layer) to encrypt all payment information.


How do I know if my online order has been successful?

Once you have completed your order you should receive a confirmation email straight away.


How long will it take to receive my e-card?

Your e-card will be sent straight after completion of your order or at the time specified during personalisation.


How long will it take for my postal gift cards to arrive?

Your cards will be sent out after we receive the order. They will be sent second class and you should receive them within 3-6 days as per Royal Mail guidelines – unfortunately exact delivery is out of our control.


What should I do if I have not received a confirmation email?

If you have not received your confirmation email, please call 0203 640 7550. The telephone lines are open Monday-Sunday 8am to 8pm.


I am having trouble placing my order, who can I contact?

Call 0203 640 7550 Monday – Sunday 8am to 8pm.  


What should I do if my order hasn't arrived?

Your cards will be sent out after we receive your order and should take 3-6 days as per Royal Mail guidelines, if your cards have not arrived within 14 days please call 0203 640 7550 and we will be able to help.




What payment options do you accept?

You can pay for your virtual gift purchases using one of the following payment types: Visa, Visa Debit, Visa Electron, and MasterCard. We can also accept Maestro cards issued within the UK.




Where can I find out more about Macmillan and the work you do?

Visit or call our Fundraising Support Centre on 0300 1000 200. If you have questions about cancer, bereavement or need support please call our support line on 0808 808 00 00.


Where can I find out more about who my money will be helping?

On our website you will find many stories of the people we are helping thanks to generous donations from people like you.


Can't find the answer to your question?

Call us on 0203 640 7550 Monday – Sunday 8am – 8pm.











































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